This Global Privacy Policy (the “Policy”) explains how TEAMX & XPIXEL DIGITAL MEDIA CO. L.L.C, a company established and operating under the laws of Dubai, United Arab Emirates (“TeamX”, “we”, “us” or “our”), collects, uses, processes, stores, discloses, transfers, retains and protects Personal Data in connection with its business operations, Website and provision of Services. This Policy also explains the rights and choices available to individuals and our Clients in relation to their Personal Data under applicable data protection laws.
TeamX provides technology solutions and related services, including software development, artificial intelligence (“AI”) and agentic systems, workflow automation, enterprise integrations, cloud services, e-commerce solutions, mobile application development, and website and application design and development (collectively, the “Services”) to individuals, businesses, companies and other organisations that engage TeamX to receive such Services (collectively, the “Clients”).
This Policy applies to Personal Data collected or otherwise processed through our website at https://teamx.ae/, including its associated webpages, features, functionalities and AI-powered chat facilities (collectively, the “Website”), as well as Personal Data processed in connection with our business operations, commercial relationships, communications, marketing activities and provision of the Services, to the extent TeamX acts as a data controller or otherwise determines the purposes and means of such processing.
This Policy applies to individuals who interact with TeamX, including Website visitors, prospective and existing Clients, representatives of corporate Clients, business contacts, suppliers, contractors, service providers, job applicants and individuals who access, use or interact with our Services.
1. Our Role as a Data Controller and Data Processor
Depending on the nature of our activities and the circumstances of processing, TeamX may act as a data controller or a data processor under applicable data protection laws.
Where TeamX acts as a data controller, we determine the purposes and means of processing Personal Data, including Personal Data collected through our Website, business communications, Client relationships, recruitment activities and other business operations. Such processing is governed by this Policy and applicable data protection laws.
Where TeamX acts as a data processor, we process Personal Data on behalf of our Clients in accordance with the applicable Service Agreement, which sets out the relevant data protection and processing terms, and applicable data protection laws.
2. International Scope and Applicable Laws
TeamX is established in Dubai, United Arab Emirates, and may provide Services to Clients, businesses and organisations located in different countries. Our Website may also be accessed by individuals from various jurisdictions. Accordingly, our processing activities may be subject to different data protection and privacy laws depending on the nature and purpose of the processing, the location of the individuals concerned, and the territorial and material scope of the relevant legislation.
TeamX is committed to protecting Personal Data and conducting its processing activities in accordance with applicable data protection and privacy laws, including, where applicable, UAE Federal Decree-Law No. 45 of 2021 Regarding the Protection of Personal Data (the “UAE PDPL”) and other applicable data protection and privacy laws and regulations.
For the purposes of this Policy, “Personal Data” means any information relating to an identified or identifiable natural person, whether directly or indirectly, as defined under applicable data protection laws.
3. Personal Data We May Collect
Depending on how you interact with us, the nature of our business relationship and the Services we provide, we may collect and process the following categories of Personal Data, where relevant and necessary for the purposes described in this Policy:
a. Personal and Contact Details: Name, email address and telephone number when communicating or engaging with us.
b. Business and Professional Information: Employer details, professional qualifications, business correspondence, project requirements, contractual information, supplier details and other information relevant to our business relationships and the provision of our Services.
c. Enquiry and Communication Data: Information submitted through Website contact forms, emails, telephone communications, social media interactions, support requests, feedback and other correspondence with us.
d. AI Chat and Interaction Data: Where AI-powered chat features or automated systems are available, we may process messages, prompts, queries, uploaded content, generated responses and related interaction records, depending on the functionality of the relevant features and how they are used.
e. Website and Technical Data: Information automatically collected when you access or interact with our Website, which may include IP addresses, device information, browser type, operating system, language preferences, pages visited, referring websites, access dates and times, diagnostic information and approximate geographical location derived from technical information.
f. Recruitment Data: Where individuals apply for employment or other professional opportunities with TeamX, we may collect CVs, educational qualifications, employment history, professional experience, portfolios, interview records, references and other recruitment-related information, including background verification information where necessary and permitted by applicable law.
g. Payment and Commercial Data: Billing information, invoicing details, tax-related information, payment records, transaction history and, where necessary, bank account or other financial information provided or processed in connection with our commercial relationships and Services.
h. Marketing and Communication Preferences: Information relating to your preferences for receiving marketing communications, consent choices where applicable, subscriptions and requests to unsubscribe or opt out of promotional communications.
We collect and process Personal Data only to the extent reasonably necessary for the relevant purposes and in accordance with applicable data protection laws.
4. Sources of Personal Data
We may obtain Personal Data from the following sources:
a. Directly from you: When you contact us, submit enquiries, request Services, enter into business relationships, apply for employment or otherwise communicate with us.
b. Automatically through our Website: Through cookies, server logs and similar technologies, where used, subject to applicable legal requirements and consent preferences.
c. From Clients, business partners and service providers: Where Personal Data is provided to us in connection with business operations, contractual arrangements or the provision of our Services.
d. From publicly available sources: Including professional networking platforms, company websites, public business directories and other publicly accessible sources, where collection and use are permitted under applicable law.
5. Sensitive Personal Data
TeamX does not generally require individuals to provide Sensitive Personal Data through its Website contact forms, general enquiries or publicly available AI-powered chat features.
Sensitive Personal Data may include information relating to an individual’s health, biometric or genetic characteristics, religious or philosophical beliefs, or other categories of information afforded additional protection under applicable data protection laws.
We request that individuals refrain from submitting Sensitive Personal Data through general Website forms, emails or AI-powered chat features unless specifically requested by TeamX or an appropriate secure submission method has been provided.
Where the collection or processing of Sensitive Personal Data is necessary for a specified and lawful purpose, TeamX will process such information only where permitted under applicable law and subject to appropriate technical, organisational and security safeguards, including obtaining explicit consent where required.
Where Sensitive Personal Data is received incidentally or without being requested, we will handle it in accordance with applicable legal requirements, including restricting access, limiting further processing and deleting or securely retaining such information, as appropriate.
6. How We Use Your Personal Data
We collect and process Personal Data for specified and lawful purposes connected with our business operations, Website and Services. Depending on the nature of our relationship with you, we may use Personal Data for the following purposes:
a. Provision of Services: To provide, operate, maintain, develop, manage and support our technology solutions, fulfil contractual obligations, manage projects and deliver Services requested by Clients.
b. AI and Automated Systems: To operate, maintain and support AI-powered features, automated workflows and related technologies, including processing user inputs, generating responses, monitoring system functionality and addressing technical issues, where applicable.
c. Business Administration: To manage Client and supplier relationships, issue and process invoices, maintain business, financial and accounting records, administer contracts and conduct our internal business operations.
d. Communications: To respond to enquiries, communicate with Clients and business contacts, provide service-related updates, manage project communications and respond to feedback or support requests.
e. Marketing and Business Development: To provide information about our Services, business developments, promotional activities and other relevant communications, where permitted by applicable law and subject to any applicable consent requirements and your right to object to or stop receiving such communications.
f. Recruitment: To evaluate employment applications, assess qualifications and professional experience, conduct interviews and communicate with candidates regarding employment opportunities.
7. Legal Basis for Processing
We process Personal Data where permitted under applicable data protection laws, including where consent has been obtained or where processing is otherwise authorised or required by law, such as for the performance of contractual obligations, taking steps before entering into a contract, compliance with legal obligations, or other purposes permitted under applicable legislation.
Where additional legal requirements apply to particular processing activities or jurisdictions, we will process Personal Data in accordance with those requirements.
Where processing is based on consent, individuals may withdraw their consent in accordance with applicable law. Withdrawal of consent will not affect the lawfulness of processing carried out before such withdrawal or processing permitted on another applicable legal ground.
8. How We Share Your Personal Data
We may share or disclose Personal Data with third parties where reasonably necessary for the purposes described in this Policy, in connection with our business operations and Services, or where required or permitted by applicable law.
Depending on the circumstances, Personal Data may be shared with the following categories of recipients:
a. Service Providers and Technology Partners: Third-party service providers that support our business operations and Services, including cloud hosting providers, IT infrastructure providers, AI technology providers, software vendors, analytics providers and customer support platforms.
b. Professional Advisers: Legal advisers, accountants, auditors, tax consultants and other professional advisers where necessary to obtain professional services, comply with legal obligations or protect our legal rights and business interests.
c. Clients and Business Partners: Clients, suppliers, contractors and business partners where sharing Personal Data is necessary for the performance of contractual arrangements, or provision of Services.
d. Regulatory and Government Authorities: Courts, law enforcement agencies, regulators and other competent authorities where disclosure is required or permitted under applicable law or necessary in connection with legal proceedings.
e. Business Transactions: Relevant third parties, including professional advisers and prospective purchasers, in connection with an actual or proposed merger, acquisition, restructuring, financing, sale of assets or other corporate transaction, subject to applicable legal requirements and appropriate confidentiality safeguards.
Where third parties process Personal Data on our behalf, we take reasonable and appropriate steps to ensure that such processing is subject to applicable contractual, confidentiality and data protection obligations, as required by law.
9. Your Rights and Choices
Depending on the applicable data protection laws and the circumstances of processing, you may have certain rights in relation to your Personal Data, including:
a. Right of Access: To request information about whether we process your Personal Data and obtain access to such data, subject to applicable legal requirements.
b. Right to Rectification: To request the correction or completion of inaccurate or incomplete Personal Data.
c. Right to Erasure: To request deletion of Personal Data where the applicable legal conditions are satisfied, subject to any lawful grounds for continued retention or processing.
d. Right to Restrict or Stop Processing: To request that certain processing activities be restricted or stopped where such rights are available under applicable law.
e. Right to Data Portability: To request the transfer or receipt of Personal Data in an appropriate format, where provided for under applicable law.
f. Right to Object: To object to certain processing activities, including direct marketing or other processing where an applicable right of objection exists.
g. Right to Withdraw Consent: To withdraw consent previously provided for the processing of Personal Data, where consent is the relevant legal basis.
h. Rights Relating to Automated Processing: To exercise applicable rights concerning decisions based solely on automated processing, including profiling, where such decisions are subject to specific legal protections.
These rights are not absolute and may be subject to conditions, limitations or exceptions under applicable legislation.
To exercise your rights, you may contact us using the details provided in Section How to Contact Us of this Policy. We may request information reasonably necessary to verify your identity and process your request securely.
We will review and respond to requests in accordance with the requirements and timeframes prescribed by applicable data protection law.
10. International Data Transfers
TeamX is established in the United Arab Emirates and may provide Services to Clients, businesses and organisations worldwide. Our Website may also be accessed by individuals from different countries.
In connection with our business operations and provision of Services, Personal Data may be collected, processed, stored, transferred or accessed in countries other than the country in which an individual is located, including the United Arab Emirates and countries where our service providers, technology partners or other authorised recipients operate.
Where Personal Data is transferred internationally, TeamX will take appropriate measures to ensure that such transfers comply with applicable data protection laws. Depending on the relevant jurisdiction and circumstances, these measures may include recognised adequacy decisions, appropriate contractual safeguards, Standard Contractual Clauses or other legally permitted transfer mechanisms.
We will implement appropriate technical, organisational and contractual safeguards, as required by applicable law, to protect Personal Data transferred internationally.
11. Security and Data Retention
A. Information Security
TeamX takes reasonable and appropriate technical, organisational and administrative measures designed to protect Personal Data against unauthorised access, disclosure, alteration, loss, destruction or other unlawful processing.
The security measures implemented may vary depending on the nature of the Personal Data, the processing activities, the systems involved and the associated risks.
We take reasonable steps to restrict access to Personal Data to authorised personnel and service providers who require such access for legitimate business purposes, subject to applicable confidentiality and security obligations.
While we take reasonable measures to safeguard Personal Data, no method of electronic transmission or storage can be guaranteed to be completely secure.
B. Data Retention
We retain Personal Data only for as long as reasonably necessary to fulfil the purposes for which it was collected or processed, including providing Services, managing business relationships, fulfilling contractual obligations and complying with applicable legal, regulatory, accounting or reporting requirements.
Retention periods may vary depending on the nature of the Personal Data, the purposes of processing, applicable contractual arrangements and relevant legal obligations.
Where Personal Data is required for the establishment, exercise or defence of legal claims, or compliance with applicable law, it may be retained for such additional period as is necessary or legally permitted.
When Personal Data is no longer required, we will take appropriate steps to securely delete, anonymise or otherwise dispose of it in accordance with applicable legal requirements.
Where TeamX processes Personal Data on behalf of Clients as a data processor, the retention, return or deletion of such data will be governed by the applicable Service Agreement, the Client’s documented instructions and applicable data protection laws.
C. Artificial Intelligence and Automated Systems
TeamX provides technology solutions that may incorporate AI, automated workflows and agentic systems.
Where AI-powered features or automated systems are available through our Website or Services, we may process Personal Data to provide the requested functionality, generate responses, maintain system performance, resolve technical issues, ensure security and support the operation of the relevant Services.
Depending on the functionality involved, such processing may include user prompts, queries, uploaded content, generated responses and related technical interaction records.
Where TeamX uses AI-powered chatbots or automated systems on its Website to interact with users, TeamX acts as a data controller in relation to the Personal Data collected and processed through such interactions. Such Personal Data may be processed to respond to enquiries, provide information about our Services, improve user experience, maintain system functionality and ensure security, in accordance with applicable data protection laws.
Personal Data submitted through Website AI Features will not be used for the development or training of TeamX’s AI models unless such processing is separately disclosed and permitted under applicable law.
AI-generated content may contain inaccuracies or incomplete information. You should independently verify such content before relying on it for important legal, financial, commercial or other decisions.
Where automated processing involves decisions that produce legal or similarly significant effects on individuals, TeamX will comply with the additional requirements prescribed by applicable data protection laws.
12. Cookies and Web Technologies
Our Website uses cookies and similar technologies to support its functionality, enhance user experience, remember preferences, analyse Website performance and support other purposes described in our Cookie Policy.
The use of cookies and similar technologies, including the categories of cookies used, their purposes, third-party technologies and available consent and preference management options, is explained in our separate Cookie Policy available on our Website.
For further information, please refer to our Cookie Policy at https://teamx.ae/cookie-policy
13. Third-Party Links and Platforms
Our Website may contain links to third-party websites, applications, social media platforms or other online services that are not operated or controlled by TeamX.
Such third-party websites and services may have their own privacy policies, terms and conditions and data processing practices. TeamX is not responsible for the content, security or privacy practices of independent third-party websites or services, except to the extent required by applicable law.
We encourage users to review the relevant privacy policies and terms before providing Personal Data to third parties.
14. Children’s Privacy
Our Website and Services are primarily intended for business, professional and commercial purposes and are not specifically directed at children.
We do not knowingly solicit or collect Personal Data directly from children through our public Website for marketing or promotional purposes.
If we become aware that Personal Data relating to a child has been collected or processed in circumstances that do not comply with applicable legal requirements, we will take appropriate steps to address the matter, including restricting processing, obtaining any required consent or authorisation, or deleting the relevant Personal Data, as appropriate.
Where TeamX processes Personal Data relating to children on behalf of Clients in connection with the Services, such processing will be carried out in accordance with the applicable Servuce Agreement, the Client’s documented instructions and applicable data protection laws.
15. Updates to This Policy
We may update this Policy periodically to reflect changes in applicable laws, our business operations, technologies, Services or Personal Data processing practices.
Any updated version will be published on our Website with a revised effective date or last updated date. Where required by applicable law, we will provide additional notice or obtain consent in connection with material changes to our processing activities.
We encourage users to review this Policy periodically to remain informed about how we collect, use and protect Personal Data.
16. How to Contact Us
If you have any questions, concerns or requests regarding this Policy or the processing of your Personal Data, including requests to exercise your rights under applicable data protection laws, you may contact us using the following details:
Legal Entity Name: TEAMX & XPIXEL DIGITAL MEDIA CO. L.L.C
Registered Address: [Insert Registered Business Address, Dubai, United Arab Emirates]
Email Address: ask@teamx.ae
Telephone: +971 56 415 5590
Website: https://teamx.ae/
We will review and respond to privacy-related enquiries and requests in accordance with applicable legal requirements.
