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Case Study

Help Desk

Overview of a web design project

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Helper App

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User App

Project Overview

TeamX Tec was tasked with creating the Helper’s Application, a user-friendly platform that connects people with various experts quickly and easily. This app can be used on both computers and smartphones and offers help in areas like school subjects, technical issues, driving advice, and language translation. The goal was to provide a smooth and enjoyable experience for everyone involved users, helpers, and administrators. The app includes features like live video and audio calls, safe storage for personal information, and easy browsing to find the right service. We aimed to ensure that it works consistently well on Android, iOS, and web platforms.

Key Objectives

The main goal was to develop an interactive platform where users could quickly connect with verified helpers for personalized support through live sessions. The platform needed to allow real-time communication, safe file sharing, session recording, payment processing, and support for multiple languages, all presented in a user-friendly and appealing design. The client also wanted mobile apps that offered the same features as the website,, protected users’ privacy, and synced quickly. Additionally, it was important to design the system to grow easily over time, along with an effective management system for the administrators.
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Project Management

TeamX used an Agile development method, organizing the project into short, focused periods of work called sprints. This approach allowed both the web and mobile teams to work at the same time. Each sprint focused on different features, such as logging in, making real-time calls, and handling payments, and included internal testing and reviews by the client.
For the mobile apps, we used a framework called React, which helped create high-performing apps that feel like they were made specifically for each platform while sharing common features with the web version. This teamwork among our design, development, and quality assurance teams ensured that everything looked and worked consistently across both the web and mobile platforms, all while meeting tight deadlines.
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Technologies Used

To create a scalable solution, TeamX utilized a modern tech stack for performance and maintainability. The web platform was built with React.js and Next.js, styled with Material UI, and managed using Redux and React Query. Mobile apps were developed with React for seamless performance on iOS and Android. The backend featured Node.js and NestJS with PostgreSQL for data management, and real-time communication was facilitated through a custom socket system for chat and video calls. Cloud storage was integrated with iCloud and Google Drive, enabling secure file uploads. Payments were processed globally via Stripe, supporting safe, multi-currency transactions.
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Challenges

Creating a reliable video and audio calling platform that works seamlessly on both web and mobile devices was quite a challenge. We had to make sure that connections stayed stable, even when people were uploading large videos while keeping their personal information private. Another difficulty was making the platform support multiple languages and writing systems without complicating things too much. We also aimed to keep the design user-friendly and easy to navigate, despite the technical challenges involved.
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Solutions

To address these challenges, TeamX engineered a custom real-time communication system with enhanced privacy protocols and optimized socket management for stable cross-platform performance. Cloud integrations with iCloud and Google Drive allowed flexible and secure storage for session recordings and shared files. The React mobile apps were designed to maintain feature parity with the web version, including live consultations, booking, and payment capabilities.The admin dashboard was built with advanced analytics, session tracking, and service management tools to streamline operations. Multilingual functionality, including RTL support for Arabic, was implemented across both web and mobile interfaces for complete accessibility.
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Results

The Helper’s Application launched as a powerful, multi-platform assistance ecosystem, providing seamless user experiences across web, iOS, and Android. Helpers can manage consultations, respond to real-time requests, and review past sessions with ease, while users can quickly search by category, connect instantly, and securely store their consultation history. Admins benefit from a centralized dashboard for monitoring activities, managing services, and reviewing analytics. The unified design and real-time infrastructure significantly improved engagement and user satisfaction, setting a strong foundation for scalable growth.

Conclusion

The Helper’s Application stands as one of TeamX Tec’s most technically ambitious and impactful projects. By combining web and mobile development within a cohesive system, the platform redefines how users access real-time expertise. With a focus on performance, security, and usability, the solution delivers a modern, reliable, and scalable experience that connects people with help, anytime, anywhere.

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